Post Graduate Program in Management (PGPM)
Dr. Zubin R. Mulla
Intelligently Interacting with Others – Part 1
No. of Credits
3 No of Contact Hours
About the Instructor:
Course Objectives and Key Take Away
This course is designed to help enhance your interpersonal skills -- the skill of interacting with others intelligently. Success in every walk of life depends the most on how well you can interact with others. "Few people consider their lives failures if they have not mastered the calculus, memorized Chinese ideograms, or learned how to play chess at a championship level. Instead, what we all struggle with -- and gut-wrenchingly so -- are our relationships with other people" (O'Toole, 1999: 54). You could of course acquire interpersonal skills through trial and error by learning from your own experiences in life. However, this could involve a huge cost for you and others. For example, learning through trial and error how to interact with one's spouse or one's boss intelligently may be expensive for the person as well as for others in terms of emotional energy drained, career failure, or broken relationships. This course will take you through the accumulated wisdom on interpersonal skills. After all, wise people learn from others' experience and from the accumulated wisdom.
Learning Goals: In addition to the course objectives mentioned above, students should expect to develop the following by end of the course 1.
Decision Making Skills and Analytical Ability : An ability to arrive at a feasible criteria for implementation of a decision among a set of equally competitive possibilities ; through quantitative and / or qualitative analysis of data and contextual information / industry analysis . 2.
Critical Analysis and Creative Communication Skills: Each student should be able to identify key issues relevant to this course, develop a perspective supported by externally obtained / instructor provided information ; capacity to distinguish between major, minor, peripheral and irrelevant factors as well as exogenous and endogenous variables ;
and present and defend the decision arrived at based on the assessment criteria already established. 3.
Interpersonal Communication and Group Working Ability: Each student is required to demonstrate an ability to appreciate peer group member view point and work in team environment, exhibiting a clear understanding of individual roles and tasks, ability to identify and resolve interpersonal conflicts and contribute in achieving team goals.
Required Text Book: Hunter, J. C. (1998). The servant: A simple story about the true essence of leadership (p. 187). New York: Crown Business.
Additional Readings: as per course outline EVALUATION COMPONENTS: Components of Course Evaluation
You should come to class fully prepared with each session's prescribed readings completed (prepared means being capable of starting an educated discussion or answering the facilitator’s questions in class on any section). A deep and thorough understanding of the required readings is expected. Preparedness will be tested individually by asking questions to some students. If you are unable to answer questions satisfactorily, you will lose 5 percentage points of the weightage for this course each time you fail to answer a question raised by the faculty in the class (this means that if you fail to answer four questions in class, you will lose the entire 20% for class participation). Moreover, for each session you must summarize your insights in the form of a short sentence/phrase of not more than 140-characters (including spaces). This “tweet” for each session must be submitted on the web link provided to you before 0600 hours on the day of the session. The tweet must not be picked up from any of the prescribed readings, but is a summary of your insights from the...
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