Communication channels

Topics: Communication, Writing, Nonverbal communication Pages: 8 (2175 words) Published: October 16, 2013

1. Introduction3
2. Essentials of communication3
3. Forms of communication4
3.1. Verbal communication4
3.2. Non Verbal communication5
4. Communication types5
4.1. Formal communication5
4.2. Informal communication7
5. Examples of effective formal communication channels8
6. Examples of effective informal communication channels9
7. Conclusion10
8. Recommendations10

1. Introduction
Report subject is Formal and informal channels of communication in organizations. Communication is an important part of management in any organization. An organization is created by people working together. Communication becomes a necessary condition to ensure specific individual coordinated action. “It follows that all organizations must have effective formal methods, mechanisms and processes of communication, and suitable and effective means of making sure that what they wish to say is transmitted effectively” (R.Pettinger, 2006). The aim of this report is to compare and explain significance of formal and informal channels of communication in organizations. The methods used are analysis, diagrams that describe forms and types of communication and reflection.

2. Essentials of communication
Communication is an exchange of information between two or more people, providing mutual understanding. Management specialist J.P.Louis believes that the person who speaks is responsible for successful communication. Communication happens when an idea that has arisen in human mind reaches another person’s consciousness in a way that ensures the understanding and use of it. Communication occurs when feedback is formed. If a person has not reached an understanding with a person whom he seeks to contact or pass on the information, it can be assumed that communication has not happened.

3. Forms of communication

3.1. Verbal communication
Verbal or oral communication is a way of communication, which provides exchange of verbal communication expressions (face to face conversations, telephone conversations, group discussions). Research and experience shows that, despite the technological progress, people in organizations widely use direct verbal communication. It provides immediate feedback between sender and receiver; it is very simple and requires no previous long-term preparation. Disadvantage of this communication is that it requires immediate perception. Verbal communication can be used, if the sent information:

  is addressed to several people;
  is short in volume;
is relatively simple in its content.
Information receiver hears only one part of the conversation, translates it, then adds own assessment and avoids what the person does not want to hear. It may be something that does not fit in the system of knowledge, or something that is too disturbing to accommodate. Somehow the message gets affected and the information recipient replies and comments.

3.2. Non-verbal communication

Written communication is a form of communication, which provides exchange of information in written expression. For example, orders, notices, articles and letters. The benefits as checking particulate details before sending the information are considered and are very important for major decisions. Written information is often a rule (annual reports, conclusion on the financial situation) which can not be provided by verbal communication. Written communication is recommended in cases where the sent information is: intensive in amount;

relatively complex in its content.
Written communication is a way of communication, which provides exchange of fixed information in a written form. This information’s medium is documents. Comparative table of the communication types is shown in Appendix 1:

4. Communication types
4.1. Formal communication
Communication in the organization can be formal (official) and informal (unofficial). Formal communications are mostly written, although they may...

References: 1. Pettinger, R. (2006). Introduction to Management 4th edition. Basingstoke: MacMillan.
2. Buchanan, D & Huczynski, A. (2007). Organisational Behaviour. An Introductory text. 6th edition. Harlow: Pearson.
3. Boddy, D. (2008). Management an Introduction. 4th edition. Harlow: Prentice Hall.
4. Forauds I. Vadītājs un vadīšana. (2002). – R: Kamene.
5. Pavloviča A., Praude V.(2003). Menedžments. R: Latvijas Uzņēmējdarbības un menedžmenta akadēmija: Rīgas Komercskolas Tālmācības nodaļa.
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