MPhil Internal Auditing
IOK 821 – Communication Management
Individual Assignment: Increasing the relevance/value of the internal audit function
Table of Contents
In this assignment will focus on how to increase the relevance/ value of the internal audit function in an organisation through the various aspects of communication. Drent ( 2002), states that on daily basis internal auditors are faced with challenage to state their case on the round table of a meaningful contribution to the organisation. This is true in my opnion as in the current day environment more and more is experted and demanded from internal audit fucntion that ever before over and above the traditional mundane internal audit activities. Definition of internal audit which states that
“Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organisation’s operations. It helps an organisation accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes” (Institute of Internal Auditors, 2014). Drawing from this broad definition on can tell that the internal audit function has a serious case of communication it needs to do in order to achieve its objective of adding value and improving the organisations operations. It needs to communicate the results of its assurance, consulting activities and evaluation of the risk management process. Implementation of this definition is not an easy task as most of the results are rather qualitative than quantitative hence a challenge to measure and it also brings about its own conflicting needs of the stakeholders (Drent, 2002).
2. Communication Management
In their book Adler and Proctor II (2011) state that, no matter what the profession research has confirmed that in order to succed at achieving the objectives of an indiviual or fucntion, communication becomes a key factor in doing so. Amongst all attributes that ensure success, commumication is on the top of the list. From research conducted on industry firms were asked why some candidates did not get the jobs they had applied for and the answer was lack of communication skills or inability ot communicate (Adler & Proctor II, 2011). This phenomenon can also be applied to the process of adding value or seeking to increase relevance of the internal audit fucntion in that , as long as communication skills are poor or lacking the objective cannot be achieved. 2.1The process of communication
Diagram obtained from Pinterest – process of communication The definition of communication per (Adler & Proctor II, 2011) says “Communication is transactional process involving participants who occupy different but overlapping environments and create relationships through the exchange of messages. Many of which are affected by external, physiological and psychological noise” The definition above links to the diagram. In order for Internal Audit function to increase relevance/value to the organisation it needs to deliver its objective through the communication process depicted on the diagram. In this case Internal Audit function would be the sender and would have to encode(process of putting thoughts to symbols or words) the message(information being transmitted) being the results of the activities of assurance, consultation and the evaluation of the effectiveness of risk management processes, that is encapsulated in the definition of Internal Audit. The usually preferred medium of sending the message is through written reports that are compiled to tell a story of findings and recommendations relating to the objectives of the Internal Audit function. Accompanying the preferred medium of the message transmission are other forms of medium such as in person discussions, emails and Ad-hoc meetings, which seek to clarify any...
References: Adler, R. B. & Proctor II, R., 2011. Lookingout Lookingin, Boston: Wadsworth.
Coetzee, 2010. Interpersonal Communication. Advanced Internal Audit Topics, p. 253.
Drent, D., 2002. The Quest for Increased Relevance. The Internal Auditor, Issue Feb , pp. 49-55.
Institute of Internal Auditors, 2014. Institute of Internal Auditors. [Online]
Available at: http://na.theiia.org/standards-guidance/mandatory-guidance/Pages/Definition-of-Internal-Auditing.aspx [Accessed 29 April 2014].
Ramaraju, S., 2012. PSYCHOLOGICAL PERSPECTIVES ON INTERPERSONAL COMMUNICATION. International Refereed Research Journal, III(Issue–4(2)), pp. 68-73.
Shober, D., n.d. Gender and culture: language awareness inthe workplace. In: Communicating with a vision. s.l.:Van Schaik, pp. 137 - 144.
Wood, J., 2013. Interpersonal Communication: Everyday Encounters, Boston: Wadworth.
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