Indian Bpo Industry Features, Challenges & Remedies

Topics: Business process outsourcing, Call centre, Computer telephony integration Pages: 2 (2040 words) Published: November 2, 2012
Indian BPO Industry: Features, Challenges & Remedies | |
| | |Call centers are facilities that are specifically set up to manage telephone calls from customers. They are intended to provide orderly cost | |efficient telephone-based services. They serve as the primary telephone interface with customers for specific services provided by the agencies | |Call Centers are required for large companies to sell their products to the customers, proposing a product or service as well as for the after-sale enquiries made by| |the customers. Call centers in India are at its peak today. Customized solution through customer interactive programs in the success mantra of numerous corporate | |firms nowadays. For the strategic business development - that requires acquired skills for customer queries, solutions etc., Indian call-centers are at par with the | |current marketing demands. Call centers not only handle the task of interacting with customers but also provide a wider base for official tasks of inventories, bill | |handling, web-solutions and various other business requirement proceedings. This article attempts to identify the features of this booming industry & the obstacles | |associated with it. It also suggests solutions to overcome them.  | |----------------------------------------------------------------------------------------------------- | | | |Introduction: - Call centers in India is prospering upon the upscale rise amongst the...

References: 1)  Arundhuti Dasgupta (2002), "Global Call" Indian Management, Volt 41, Issue 6, pp 31- 35. |
|02)  Shelley Singh (2003), "Keeping 'em from straying," Business World, August, pp 25- |
|03) |
|04)  R Raghavendra(2003), "BPO firms Head Hunt in smaller cities" The Economic Times, 8th October, p10
Wipro Limited (formerly Western India Products Limited) (NYSE: WIT, BSE: 507685) is an Indian multinational provider of Information technology (IT) services, consulting and outsourcing services
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